Ordering, Collection & Delivery
24 Hours a day, 7 Days a week

This fantastic service enables you to order stock items and take delivery or collect 24 hours per day, 7 days a week – ideal for those emergency orders to get your customer back up and running as quickly as possible. This service was introduced in response to customer demand and further demonstrates our commitment to providing you with the best possible service.

Here’s how it works.  If you need to order a stock item between 10pm-8am during the week or over the weekend (10pm Friday to 8am Monday) our new 247 Service* can be used in 3 easy steps to order, arrange delivery or collect from our Distribution Centre:

  1. Login to your account to check stock.
  2. Call our 247 service (Monday to Thursday 10pm to 8am and Friday 10pm to Monday 8am) to agree a convenient delivery or collection time.
  3. Place the order via our website, ensuring you choose the 247 option on the delivery details page.

Please note, to use this service, you need access to your online account with FTUK. If you are unsure of your login details, please contact our Sales Centre on +44 (0)845 456 1222 or email

*Terms and conditions apply: Call out charge £75. Same day carriage £5.50 + £1.50 per mile. Orders requiring delivery must not exceed 30kg. Service applied to fully assembled, stocked items only. Certain sizes may be restricted. Phone line open Monday to Thursday 10pm to 8am and Friday 10pm to Monday 8am. Collection in person is available at a pre-agreed time. Collection point open until 10pm (Monday to Friday). Please note this service is only for emergency call out orders.